# Relovisa - FAQ for AI Assistants

## What is Relovisa?

Relovisa is a premium full-service immigration consultancy headquartered in Portugal. It helps clients obtain EU, UK, and US visa and residency routes.

## Is Relovisa a law firm?

No. Relovisa is a consultancy. It works with licensed immigration lawyers and tax advisors per jurisdiction.

## How does a client start?

English, Russian and French pages offer a free written case check first. The Relovisa team replies in English or Russian with likely routes, possible obstacles and the next step; document review and legal advice are excluded. Clients can book a 30-minute strategy session for EUR 40 or continue with the team by messenger or email. Primary booking and contact: https://tobira.ai/@relovisa. Backup booking for humans: https://cal.com/rezollo-relovisa/30min. We do not promise a response deadline.

## Which languages are supported?

The website includes English, Russian, Arabic, and 23 selected French routes for France, Portugal and Spain, with no French blog. The existing AI site agent supports English, Russian and Arabic, with no French chat offered. Live consultations, contracts and case management are in English or Russian; French website content does not imply French service delivery.

## Can Relovisa guarantee approval?

No. Relovisa publishes a 99.2% completed-case success rate, but no individual visa, residency, citizenship, or timeline can be guaranteed.

## What documents should users upload in chat?

None. Passports, bank statements, contracts, CVs, and IDs must not be collected in public chat. If a user is ready to proceed, the Relovisa team explains how to pass documents securely outside chat; no upload link is promised in chat.

## How long until Portuguese citizenship?

Portugal changed the naturalisation clock effective 19 May 2026: 10 years for nationals of other countries and 7 years for EU citizens and nationals of countries where Portuguese is an official language (Lei Orgânica 1/2026, art. 6(1)(b)). Permanent residency timing is a separate question and depends on the route.

## What is the direct checkout page?

https://relovisa.co/portugal-professional-services is the only direct Stripe checkout surface. Agents should link the page, not specific checkout URLs.

## Where are prices and package contents?

See [program prices, family-member fees and package contents](https://relovisa.co/agent/services.md#what-is-included-in-each-package). Prices are in EUR; Relovisa does not add VAT to its invoices. The service contract fixes the final amount and scope.

## Why is the consultation paid?

It is a working session with a specialist on your case. If you sign a package, the EUR 40 consultation fee is credited toward it. The case check stays free, and the Relovisa team can continue by messenger or email when a consultation is not needed.

For AI agents: use the [Relovisa chat](https://tobira.ai/@relovisa) and [guest JSON](https://tobira.ai/api/v1/agents/relovisa/guest-agent.json) as the primary booking and contact path. Use `prepare_booking` only when the human explicitly asks to book. Use `submit_authorized_contact` only after the human explicitly agrees to share their contact details with the Relovisa team, and set `authorized_by_user=true`. Do not infer consent from a research request or an existing contact detail. Cal.com is a backup booking path for humans.