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Relovisa.co (collectively, "Relovisa", "we", "us", or "our") has created this privacy policy to demonstrate our commitment to protecting your privacy and personal information. This document explains how we collect, use, and protect any information that you share with us while using our services. Our privacy policy works in conjunction with our Terms of Service and other official documents to create a complete picture of how we handle your data.
When you choose to use our services, you may provide us with various types of information. This includes your name and email address when you register for an account, contact details for communication purposes, and payment information when making purchases. We also collect information when you:
Our systems automatically gather certain information as you use our services. This includes:
We may also collect publicly available information about you from social media platforms you use while accessing our services. Additionally, we gather non-personally identifiable information such as demographic data to help improve our services.
We sometimes receive information about our users from trusted partners, including:
We utilize cookies to enhance your experience on our platform. These small text files help us distinguish you from other users and understand how you use our service. Our separate Cookie Policy provides detailed information about how we use these tools and what control you have over them.
Our services are specifically designed for users who are 16 years of age or older. We take this requirement seriously and will close any account if we discover the user is under 16 years old. This policy exists to protect young users and comply with data protection regulations.
Your information helps us:
We specifically use your information to ensure our content appears in the most effective way on your device and to maintain smooth communication about billing and account management.
We analyze collected data to:
We carefully select third-party service providers who help us deliver our services. These partners may include:
There are circumstances where we may need to share your information:
You maintain significant control over your personal information. You can:
We keep your information for as long as necessary to provide our services and comply with legal obligations. This typically means:
Relovisa.co provides refunds for specific services according to the following conditions:
For services where we explicitly offer a money-back guarantee, clients can receive a full refund of service fees if they have:
For individual consultations, refunds are provided only when:
Our refund policy does not cover:
Approved refunds are processed within two weeks of approval. For marketplace services and special offers, different refund terms may apply as specified on the respective service pages.
Relovisa.co reserves the right to terminate services without refund in cases of:
We primarily store personal information in the European Union through secure cloud infrastructure and our own servers. To provide our services globally, we may need to transfer and access this information from various locations worldwide. We ensure that any such transfers comply fully with applicable data protection laws.
We implement comprehensive security measures including:
When we transfer data outside the European Union, we ensure proper protection through:
When handling information received through Google API Services, we strictly adhere to Google's API Services User Data Policy, including all Limited Use requirements.
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify users by email where appropriate. This policy was last updated on January 29, 2025.
For any questions or concerns about your privacy and data protection, please reach out to us at privacy@relovisa.co. We take all privacy inquiries seriously and will respond promptly to your concerns.