Privacy Policy

Information You Share With Us

When you choose to use our services, you may provide us with various types of information. This includes your name and email address when you register for an account, contact details for communication purposes, and payment information when making purchases. We also collect information when you:

• Purchase or register to use our services
• Sign up through integrated services like Google
• Contact our customer support team
• Make payments or update billing information
• Register for special offers or events
• Participate in our community discussions
• Share comments on our website

Information We Collect Automatically

Our systems automatically gather certain information as you use our services. This includes:

We may also collect publicly available information about you from social media platforms you use while accessing our services. Additionally, we gather non-personally identifiable information such as demographic data to help improve our services.

• Technical details from your web browser or mobile device
• Log data including your IP address and browser settings
• Information about which pages you visit and how you interact with them
• Response times and download information
• Details about how you navigate through our service

Information From Other Sources

We sometimes receive information about our users from trusted partners, including:

• Business partners who help provide our services
• Technical service providers who support our infrastructure
• Payment processors who handle transactions
• Analytics providers who help us understand usage patterns
• Search information providers who help optimize our service

Primary Uses

Your information helps us:

We specifically use your information to ensure our content appears in the most effective way on your device and to maintain smooth communication about billing and account management.

• Provide better, more personalized services
• Process your payments and manage your account effectively
• Communicate important updates and changes
• Respond to your support requests
• Maintain platform security
• Meet our contractual obligations
• Send relevant service information

Analytics and Service Improvement

We analyze collected data to:

• Understand and enhance our services
• Test new features and improvements
• Measure how well our services perform
• Research user behavior and preferences
• Create better user experiences
• Generate anonymous statistical information

Working with Service Providers

We carefully select third-party service providers who help us deliver our services. These partners may include:

• Technical infrastructure providers who keep our services running
• Payment processors who handle financial transactions
• Analytics services that help us understand user behavior
• Customer support tools that help us assist you
• Marketing services (only with your explicit consent)

Legal and Business Requirements

There are circumstances where we may need to share your information:

• During a business sale or merger
• To comply with legal obligations
• To protect our rights or the rights of others
• To prevent fraud or abuse
• In response to valid legal requests from authorities

Control Over Your Information

You maintain significant control over your personal information. You can:

• Request access to your personal data
• Ask for corrections to inaccurate information
• Export your data for your own use
• Delete your account and associated data
• Opt out of marketing communications
• Withdraw previous consent for data processing

Data Retention Practices

We keep your information for as long as necessary to provide our services and comply with legal obligations. This typically means:

• Maintaining data while your account is active
• Keeping records for legal compliance
• Retaining information for security purposes
• Storing data to prevent fraud
• Holding information for up to 9 months after account closure

Money-back Guarantee Services

For services where we explicitly offer a money-back guarantee, clients can receive a full refund of service fees if they have:

• Strictly followed all instructions and recommendations provided by our consultants
• Submitted only legitimate and authentic documents
• Complied with all applicable legal requirements

Consultation Services

For individual consultations, refunds are provided only when:

• The client can demonstrate dissatisfaction with the consultation quality
• There is clear evidence of consultant error or misinformation
• The issue is reported immediately after the consultation

Exclusions and Limitations

Our refund policy does not cover:

• Document translation costs
• Certification expenses
• Notary and apostille fees
• Services specifically marked as non-refundable
• Cases involving fraudulent or illegal documentation
• Services terminated by the client before completion

Processing and Timeframes

Approved refunds are processed within two weeks of approval. For marketplace services and special offers, different refund terms may apply as specified on the respective service pages.

Service Termination

Relovisa.co reserves the right to terminate services without refund in cases of:

• Submission of fraudulent documents
• Violation of terms of service
• Client-initiated early termination
• Non-compliance with legal requirements

Where We Store Your Data

We primarily store personal information in the European Union through secure cloud infrastructure and our own servers. To provide our services globally, we may need to transfer and access this information from various locations worldwide. We ensure that any such transfers comply fully with applicable data protection laws.

Security Measures

We implement comprehensive security measures including:

• Advanced encryption protocols
• Strict access controls
• Regular security audits
• Industry-standard protective measures